Customer care
7-day return policy
Tell us within 7 calendar days after delivery if you need to return an item. Contact us on WhatsApp or email and include your order reference, reason, and clear photos or video.
Eligible returns
For a change-of-mind return, the item must be unused, uncut, uninstalled, complete, and in resalable original packaging. Incorrect, damaged-on-arrival, or defective goods should be reported as soon as possible; do not continue using or installing a product that appears unsafe.
Items we cannot accept as change-of-mind returns
Cut-to-length products, installed or altered strips, opened consumable connector packs, products damaged after delivery, and clearance items marked final sale are not eligible for a voluntary change-of-mind return. This does not remove any rights you may have for defective, unsafe, misdescribed, or wrongly supplied goods under applicable Pakistani consumer law.
Inspection, shipping, and refunds
Wait for return approval and packing instructions. Customer-paid return delivery applies to change-of-mind returns. If we supplied the wrong item or confirm a delivery/manufacturing fault, we will arrange a fair remedy and reasonable return cost. Approved refunds are issued to the agreed account or original available payment route after inspection, normally within 7 business days.
Fast help
We aim to acknowledge return requests within 1 business day during Monday–Saturday business hours. Complex technical checks can take longer, but we will keep you updated.
Last updated: 13 August 2026. This store policy supplements and does not limit non-excludable statutory consumer rights.